Introduction

The AI Customer Service + Knowledge Base plugin is an intelligent support tool designed by BeikeShop specifically for cross-border eCommerce sellers.
It combines AI-powered customer service with a product/article knowledge base, enabling merchants to respond to customer inquiries quickly and accurately. By reducing the workload of human agents, this plugin helps improve user experience and boost conversion rates.

👉 A plug-and-play customer service solution that enhances support efficiency, removes customer doubts, and drives more purchases.

Key Features

• 🤖 AI Smart Conversations: Automatically recognizes customer queries and delivers instant replies.

• 📚 Knowledge Base Powered: Leverages product details and articles to provide precise answers about features, pricing, and usage.

• 🔎 Smart Article Recommendations: Suggests relevant help documents or tutorials based on customer questions.

• ⚡ Instant Response: Provides answers in seconds, eliminating wait times and improving shopping experience.

• 👩‍💼 Reduced Human Workload: AI handles repetitive queries, allowing human agents to focus on complex issues.

Suitable Use Cases

• Cross-border eCommerce Stores: Address customer concerns about products, payments, or shipping.

• Boosting Pre-Sales Conversion: Minimize customer drop-offs and increase order rates.

• Post-Sales Support: Efficiently resolve common issues and reduce repetitive inquiries.

• Multi-Language Customer Service: Combine AI translation with the knowledge base to serve global customers.

Usage Workflow

1. Install the plugin → Enable the AI Customer Service + Knowledge Base plugin in the BeikeShop plugin center.

2. Configure the knowledge base → Import product details, FAQs, and articles.

3. Start AI customer service → Customers initiate queries on the storefront, and AI provides instant responses.

4. Smart article recommendations → The system automatically suggests related content based on customer questions.